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General Terms and Conditions (GTC) of feldfrauen gmbh

1. scope of applicationGeneral Terms and Conditions

The use of this website and the business relationship between feldfrauen gmbh, Islastrasse 8, 7303 Mastrils, and its customers are governed by the following General Terms and Conditions (GTC) in the version applicable when the website is accessed. Website or in the version currently available and valid when the goods are ordered.

A customer is any natural or legal person who maintains a business relationship with feldfrauen gmbh. The General Terms and Conditions (GTC), the terms of delivery and payment and the data protection provisions may be amended from time to time. feldfrauen gmbh asks you to read these provisions carefully each time you visit the website and each time you order goods.

General Terms and Conditions (GTC) apply exclusively. Conflicting, supplementary or deviating terms and conditions require the express written confirmation of feldfrauen gmbh in order to be valid. When using this website or ordering goods, the customer confirms that he fully recognises these GTC, including delivery and payment conditions.

Should individual provisions of these GTC prove to be invalid or unenforceable or become invalid or unenforceable, this shall not affect the validity of the remaining provisions.

The operator of this website is feldfrauen gmbh Imprint.

2. information on this website

feldfrauen gmbh contains information about products and services. Prices, product ranges and technical specifications are subject to change without notice. All information on www.feldfrauen.ch and www.seide.ch (product descriptions, illustrations, films, dimensions, weights, technical specifications, accessory relationships and other information) are to be understood as approximate values only and in particular do not represent any assurance of properties or guarantees, unless explicitly stated otherwise. feldfrauen gmbh endeavours to provide all data and information on this website correctly, completely, up-to-date and clearly, but feldfrauen gmbh cannot provide any explicit or implicit guarantee for this.

All offers on this website are subject to change and are not to be understood as binding offers.

feldfrauen gmbh cannot guarantee that the products listed will be available at the time of ordering. Therefore, all information on availability and delivery times is subject to change at any time and without notice.

3. prices

Unless otherwise stated, the prices quoted by feldfrauen gmbh include statutory VAT, any advance recycling fees (VRG) and copyright levies for electronic devices. The prices are quoted net in Swiss francs (CHF).

Unless otherwise agreed, any shipping costs will be charged additionally and must be paid by the customer. Shipping costs are shown separately in the order process.

Technical changes, errors and misprints are reserved. In particular, feldfrauen gmbh reserves the right to make price changes at any time and without prior notice. Consultancy and support services are not included in the sales prices.

4. conclusion of contract

The offers on this website represent a non-binding invitation to the Customer to order products and/or services from feldfrauen gmbh. By placing an order via this website, including the acceptance of these General Terms and Conditions (GTC), the Customer makes a legally binding offer to conclude a contract. feldfrauen gmbh then sends an automatic "order confirmation" by email, which confirms that the Customer's offer has been received by feldfrauen gmbh. Orders placed are binding for the customer. Unless otherwise stated, there is no right of return or cancellation.

The contract is concluded as soon as feldfrauen gmbh sends a declaration of acceptance by email, in which the dispatch of the ordered products or services is confirmed.

Orders will only be delivered after full payment has been received (exception: delivery against invoice) and if the goods are available. If it becomes apparent after the conclusion of the contract that the ordered goods cannot be delivered or cannot be delivered in full, feldfrauen gmbh is entitled to withdraw from the entire contract or from a part of the contract. If the Customer's payment has already been received by feldfrauen gmbh, the payment will be refunded to the Customer. If no payment has yet been made, the Customer is released from the obligation to pay. feldfrauen gmbh is not obliged to make a replacement delivery in the event of cancellation of the contract.

5. payment options and retention of title

The customer has the payment options specified in the order process at his disposal.

feldfrauen gmbh reserves the right to exclude customers from individual payment options without giving reasons or to insist on payment in advance.

feldfrauen gmbh may charge interest on arrears of 5% per year and a reminder fee of a maximum of CHF 20 per reminder in the event of late payment by the customer.

The products delivered to the customer remain the property of feldfrauen gmbh until full payment has been received.

6 Delivery, obligation to inspect, notification of defects and return of goods

Deliveries are made by Post or courier service to the address specified by the customer in the order. The invoice will be sent by email or by post. The benefit and risk are transferred to the customer upon dispatch, insofar as this is legally permissible.

If the delivery cannot be delivered or if the customer refuses to accept the delivery, feldfrauen gmbh can cancel the contract after notifying the customer by email and setting a reasonable deadline, and charge the costs for the handling.

The customer is obliged to inspect the delivered goods immediately upon receipt of the delivery and to report any defects for which feldfrauen gmbh provides warranty immediately in writing by letter or email to the address in the Imprint to make an advert.

Returns to feldfrauen gmbh are at the expense and risk of the Customer. The Customer must return the goods in their original packaging, complete with all accessories and together with the delivery note and a detailed description of the defects to the return address indicated by feldfrauen gmbh in the Imprint) to send.

If the inspection by feldfrauen gmbh shows that the goods have no detectable defects or that they are not covered by the manufacturer's warranty, feldfrauen gmbh may charge the customer for the handling, return or possible disposal.

7. right of cancellation

The customer is granted a right of cancellation for 10 calendar days after receipt of the goods. The deadline is deemed to have been met if the customer sends the written cancellation by email (info@feldfrauen.ch) or by letter (feldfrauen gmbh, Islastrasse 8, 7303 Mastrils) to feldfrauen gmbh within the cancellation period. The cancellation does not require any justification.

The exercise of the right of cancellation leads to a reversal of the contract. The customer must return the goods within 10 calendar days unused, in their original packaging, complete with all accessories and together with the delivery note to the return address specified by feldfrauen gmbh in the Imprint return the goods. Returns to feldfrauen gmbh are at the expense and risk of the customer. Any payment already made will be  less a handling fee of 10% of the value of the goods for orders under CHF 200.00 and 5% of the value of the goods for orders over CHF 200.00The customer will be reimbursed within 20 calendar days if feldfrauen gmbh has already received the goods back or if the customer can provide proof of dispatch. This regulation also applies if the customer cancels the purchase before delivery of the goods.

feldfrauen gmbh reserves the right to demand appropriate compensation for damage, wear and tear or loss of value due to improper handling and to deduct the reduction in value from the purchase price already paid or to invoice the customer.

No right of cancellation is granted in the following cases:

  • If the item in question is an article that cannot be resold for reasons of hygiene. This category includes sleeping masks, underwear, pillowcases, etc.
  • If the contract has a random element, namely because the price is subject to fluctuations over which the provider has no influence.
  • If the subject of the contract is a movable item which, due to its nature, is not suitable for return or can spoil quickly.
  • If the subject of the contract is a movable item that is manufactured according to the consumer's specifications or is clearly customised to personal requirements.
  • If the contract relates to digital content and this content is not made available on a fixed data carrier or if the contract is to be fulfilled in full by both contracting parties immediately.
  • If the contract is for a service and the contract is to be performed in full by the supplier with the consumer's prior express consent before the cancellation period has expired.
  • In the areas of accommodation, transport, delivery of food and drink and leisure activities, if the provider undertakes to provide the services at a specific time or within a precisely specified period when the contract is concluded.

8. warranty

feldfrauen gmbh endeavours to deliver goods in perfect quality. In the event of defects reported in good time, feldfrauen gmbh guarantees that the goods purchased by the Customer are free of defects and functional during the statutory warranty period, which is generally two years from the date of delivery. It is at the discretion of feldfrauen gmbh to fulfil the warranty by free repair, equivalent replacement or refund of the purchase price. Further claims are excluded.

The warranty does not cover normal wear and tear or the consequences of improper handling or damage by the customer or third parties or defects attributable to external circumstances. The warranty for consumables and wearing parts (e.g. batteries, accumulators, etc.) is also excluded.

It is not possible for feldfrauen gmbh to give any assurances or guarantees for the topicality, completeness and correctness of the data or for the constant or uninterrupted availability of the website, its functionalities, integrated hyperlinks and other content. In particular, it is neither assured nor guaranteed that the use of the website will not infringe the rights of third parties that are not owned by feldfrauen gmbh.

9. liability

feldfrauen gmbh excludes any liability, regardless of its legal basis, as well as claims for damages against feldfrauen gmbh and any auxiliary persons and vicarious agents. feldfrauen gmbh is in particular not liable for indirect damages and consequential damages. Nor is feldfrauen gmbh liable for loss of profit or other personal injury, property damage or pure financial loss suffered by the Customer. Further mandatory statutory liability, for example for gross negligence or unlawful intent, remains reserved.

feldfrauen gmbh only uses hyperlinks to simplify the customer's access to other websites. feldfrauen gmbh cannot know the content of these websites in detail, nor can it assume any liability or other responsibility for the content of these websites.

10. data protection

feldfrauen gmbh may process the data collected during the conclusion of the contract in order to fulfil the obligations arising from the purchase contract. They may also be used for marketing purposes. The data necessary for the fulfilment of services may also be passed on to contracted service partners (logistics partners) or other third parties.

Please follow the link to see the further Data protection regulations to retrieve.

11 Further provisions

feldfrauen gmbh expressly reserves the right to amend these General Terms and Conditions at any time and to put them into effect without prior notice.

In the event of disputes, Swiss substantive law shall apply exclusively to the exclusion of conflict-of-law rules. The UN Convention on Contracts for the International Sale of Goods (CISG, Vienna Sales Convention) is explicitly excluded.

The place of jurisdiction is Landquart, unless the law provides for mandatory places of jurisdiction.

12. contact

If you have any questions about these GTC, please contact: Contact us

 

 

(Version 13 January 2024)